HITWAY Returns & Exchanges

At HITWAY, we are committed to your satisfaction and offer a 30-day return policy for all our sports equipment and electric mobility products. To be eligible for a full refund, items must be returned in their original packaging and in like-new condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Package Your Gear

  Securely pack your HITWAY product in its original box, ensuring all chargers, manuals, and accessories are included to avoid restocking fees.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location for transit back to our warehouse.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund back to your original payment method within 5-7 business days.