Frequently Asked Questions
Everything you need to know about HITWAY electric mobility and sports gear.
What is the average shipping time for HITWAY products?
Most orders are processed within 1-2 business days. Depending on your location, shipping typically takes between 3 to 7 business days via our premium logistics partners.
Do HITWAY electric bikes and scooters come with a warranty?
Yes, all HITWAY vehicles come with a standard 12-month warranty covering the battery, motor, and frame against manufacturing defects.
What is your return policy for sports equipment?
We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Are the electric scooters waterproof?
Our scooters have an IP54 water-resistance rating, meaning they are protected against light rain and splashes. However, we recommend avoiding heavy rain and deep puddles to protect the internal electronics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for eligible customers.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.